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• Up to 61 days before departure : 10% cancellation fee
• 60 to 31 days before departure : 50% cancellation fee
• 30 days or less before departure : No refund

In all cases, an email must be sent to info@expresstours.ca to indicate your decision to cancel or transfer your package. You must include the order (invoice) number and the names of the participants affected by the cancellation or transfer.

If you wish to transfer your reservation to another person, a 10% administrative fee will apply when we need to process a refund and a new registration. No fee will be charged if participants arrange this among themselves and no administrative intervention is required on our part.

Express Tours reserves the right to cancel a trip if the minimum required number of participants is not reached. This number varies depending on the trip. In such cases, clients will receive a full refund of amounts paid and will be notified by phone and/or email at least 30 days before the shceduled departure date.

1. Limitation of Liability

By making this reservation with Express Tours, I release the company from all liability for:

• any loss, theft, or damage to property;
• any bodily injury occurring during an excursion or an accommodated stay;
• any motorcoach mechanical breakdown;
• any delay caused by weather conditions;
• any closure or interruption of ski lifts;
• any delay at customs.

Express Tours carefully selects its suppliers (hotels, restaurants, ski resorts, carriers), but no trip is immune to unforeseen events. Express Tours cannot be held liable for events beyond its control or force majeure — including lost luggage, an accident, unfavourable weather conditions, the cancellation of a means of transportation, an illness contracted while travelling, a state of emergency, or road closures — nor for any resulting damages.

Such damages may include, without limitation: loss of time, loss of enjoyment, inconvenience, frustration, additional expenses, loss of wages, or quarantine.

2. Credit Card Payment

Any authorization given to Express Tours to charge a credit card for the full payment of a reservation constitutes acceptance of these booking terms and conditions.

For clients' security, all electronic transactions carried out on the site are protected by Visa Desjardins secure servers.

• Only one credit card is accepted per invoice through the website.
• To use more than one credit card for the same invoice, the transaction must be completed by phone with an Express Tours agent.
• A fee of $50 + tax applies for each additional credit card used on the same invoice.

3. Pricing

• All prices are in Canadian dollars.
• In accordance with Office de la protection du consommateur regulations, the price of a purchased trip may be increased in the following cases:
  • a fuel surcharge imposed by the carrier;
  • an exchange rate variation of more than 5% between the purchase date and the 45th day before departure.
• If the price increases by at least 7% (before taxes), the client may:
  • cancel and receive a full refund;
  • accept another trip of equal or greater value (with a price adjustment);
  • accept a trip of lesser value (with a refund of the difference).
• An increase in GST or QST may result in higher posted rates, as these already include taxes.
• No price changes are possible within 30 days of departure.
• Discounts and promotions apply only to new reservations.
• Posted rates may be changed without notice.

Express Tours is a division of Voyages S.K.I.E.R. International inc., a travel agency licensed in Québec.

4. Unused Services

No refund will be issued for services that were booked but not used. These services cannot be rescheduled to a later date.

The same principle applies if the client:

• does not show up for the motorcoach departure;
• arrives after the scheduled departure time.

5. Website

All images published on the website are provided for illustrative purposes only. Express Tours is not responsible for the accuracy of images provided by its suppliers.

Express Tours reserves the right to amend its general terms and online conditions of sale at any time.